Hanfei
Lin 42983466
Critique 1: Repacking scales
This seems to be an easy-to-use and highly actionable
idea, personally I really like it. I think with a little bit improvement this
repacking scale system could get better.
The first of all is to find out the reason why
travellers would have to repack their baggage while IN the airport, because
obviously no one would choose to do this if they have to. While they are
repacking their baggage, would this electronic-based system make this process
even complicated? Therefore, I think one thing you need to improve is to
simplify the system operating. Based on our team’s observation in the airport,
different airline companies had their own locations to check in. It might save
travellers sometimes if you could pre-set the airline companies for them and
put different scales in their matched airline gates. This is like what
self-assist check in machine currently works.
Another thing I need to mention is the maintenance of
the scales. As they are mean to build in the ground, unless you put gates or
isolation strips around the scales, it would be too easy to be intervened not
only be repacking travellers, but also by passers-by. It would be dreadful if
people step on the electronic sensor again and again and would inevitably cause
damage to the scales. I believe to choose where to place the scales should be
highly considered. For example, on a no through area close to the gate, so it
could avoid unnecessary use and also close to those who actually need it.
Critique 2: Interactive Wayfinder
I like the idea of interactive wayfinder. I used them
a lot in some shopping centre and sometimes touring sights. It is great to
introduce them to modern airport for the convenience they could have brought.
However, there are some issues you guys may want to
consider before you go even further with this idea.
1) People travel through an airport could be hugely
different from travelling through shopping centre or touring sights. If I want
a navigator in a first-encountered airport, I would like it to be more like an
app in my phone so I could use it to show the way constantly. This could be
hard for a fixed machine. The way could be shown clearly on the screen by using
a 2D or even 3D display, but while leaving the machine people could easily
forget the step they have been shown on the screen, especially for one who
comes to the very airport for the first time. On other word, the interaction
would not be limited by operating on the machine. Solutions can be if the steps
could be synchronised on travellers’ smart phone, or even print out the brief step
to a certain place on a paper.
2) I like the idea of showing the boarding information
for the traveller by the wayfinder. However, with more functions added to the
system, more demands would be brought to use the machine. It is good for one to
have a highly integrated system, but this also means more time for a single
user to stay on the machine. Meanwhile increasing amount of the machine is
unrealistic because the space in airport is very valuable. Hence it is
important to control the amount of information shown on the wayfinder.
3) You may consider the material for the screen of the
Wayfinder. For a machine with a lot of information to read of, you really need
to avoid reading problems caused by the machine such as lightness, reflection,
font size and so on.
Kaiyun Zhang 43721218
Critique 1: Digital ticket
Great idea of the digital ticket and I love it.
Although it may cause problems such as "extra expense" or "not
be accepted by certain group of people like elderly", I will not
focus on them. E-ink, the material you apply on your card to display, is
what I want to describe below.
First, e-ink is not as bendable as you said, actually
it's crisp and it can't be folded, so we may have some trouble to keep it in
our pocket.
Besides, the resolution and luminance of e-ink is
poor, far lower than the retina screen of ipad. If the instructions are
text-only that would be fine, but if there're images like maps or signage, it
can't be recognized easily. What's more, as a man have a bad eyesight, how
could I read the content in a high light environment, for example, near the
bulb.
Last, the refreshing speed of e-ink screen is
slow. I have a latest model of kindle paperwhite and when I page up and down, I
can perceive the content loading process lasts about 1 second, which is not a
good experience apparently. If your digital card keep pushing the latest
information to the passengers, it might face the same problem.
In a word, you may find another material to use in
your card. If not, at least solve the existing problems of e-ink, which depends
on the improvement in materialogy and seems not an active approach.
That's all my thoughts on the screen material of your
card, hope it helps.
Thank you for sharing.
Critique 2: The Power Arms
Well, first of all, thank you for sharing your concept
with us. I have a question about the current transfer type inside the chair, by
batteries or cables? Sorry that I didn't bring this out in time. But in my
point of view, the application of each type may have several problems:
1.By batteries: no matter how powerful the batteries
might be, they still need to charge periodically, which costs both labor and
time. If I'm using it to charge my iphone and suddenly the batteries have no
power, which means I should find another chair.
2.By cables: they should go through the floor to
connect to the current bus, so the chair cannot be moved. The janitor there
might be frustrated about the fact that he can't move the chair to clean the
floor under it. Another scenario: an international student who often spend the
night at airport to transfer and apt to move the chairs together to make him
sleep more comfortable. When the guy suddenly find out the chairs can't be
moved, he will be angry because he has no choice but sits all night.
All in all, I suggest you to identify the current
transfer type first, then propose solutions for the possible problems.
Hope that helps as well. Thank you.
Yijiao Jiang: 42505970
Critique 1: Baggage repacking
This idea is really good and suit for me. I have
experience that repacking my baggage in the airport when I checked in. It was
really embarrass when I opened my baggage at the front of checking desk. There
were so many people watching me and I felt really sorry for wasting time. The
reason I repacked my bags at there because my check-in bag over weight 2KG.
Moreover, the officer told me I can just take one bag with me on the airplane,
but I had 3(one small luggage, one back bag and one plastic bag. Therefore, I
needed repack my all bags.
If there has baggage repacking function in the
airport, it may reduce embarrass moments. People can repack their bags before
checking in. However, I still have some suggestions for this good idea. This
system has a bit of complicated for me to use. Moreover, when I repack my bags
in the airport, I may throw something I could not bring. Hence, if this
function can be used in supermarkets or somewhere near the home, it may more
helpful. It is because that I can repack my bags before I go to airport, then I
can leave useless things at home. Besides, Children may interest about this
stuff, please considering about safety for kids.
Critique 2: The power arms
This is an excellent idea for me. In our modern life,
everyone can not live without electric products, especially for smart phones.
When people stay in the airport, there has many uncertain things, just like
delay. There are many people need to wait at the airport more than 2 hours.
Hence, the power arms are really important for people in the airport.
For suggestions, firstly, I hope that it can provide
cables as well. I always forget my charge cables, therefore, I can not use plug
in the airport. Secondly, I suggest that considering about the space between
each plug seat. Some socket head of electronics are big, hence, availability of
plug seat is too low. Magic cube plug is a good example to solve this problem.
Galo
Vargas (43333200)
Critique 1: The Power arms
The idea is amazing. Charging devices at the airport
is a recurrent problem for recurrent users.
1) however, the location of the installation of the
solution might not the proper arm, because if it's in the arm of the chair,
where people usually sit with drinks in their hands, a spill could damage the
outlet, let alone all the device in the chair, and could be dangerous.
Locations is really important. A charging point (like a post) could be better,
however, that already exist...
2) the cost is also a thing that worries me, if the
plan is to install it everywhere. I would suggest, install it in only 1/3 of
the chairs of the waiting zone, before boarding the plane. That could work. But
starting small is key.
3) the scenario of making it not rechargeable, gives
me a picture of users moving from chair to chair to charge their phone, and
that surely is a bad UX.
Critique 2: Interactive wayfinder
The idea is awesome. It attacks a recurrent user pain
when they are first time users of the airport. However, because of this same
problem, maybe they will still see each other re checking directions again.
1) i would suggest also to have a printable version;
or at least an app.
2) is necessary to check the locations of this info
point. I think this is more useful for people who come to the city for the
first time, rather than when people is going. As the airport is the general
door of entry, is a nice spot to chose it, but I would locate this machines
only after leaving the reclaim baggage zone, nearby the transportation/hotel
options.
3) if this machine can offer some insight of WHAT'S
going on in the city, what to do, where to go (for beginners), nice tips and
much else, it will definitely rock.
Critique 3: digital ticket
I love this idea. As an idea, it could be
revolutionary; however, its execution, implementation, and the user's learning
curve would make really difficult to make it a reality and really expensive
too.
1) Implementation of a digital ticket per passenger,
per flight, per terminal, per day... it would be so expensive to do, unless
this are recyclable. But what happens if someone breaks it, or loses it? It
will be a really expensive loss, but that will happen for sure.
2) The idea is clearly improving the UX in the airport
in terms of giving the passenger everything he needs at hand: if it can even
provide directions of "what to do next" or "where to go in the
city they currently are (when landing)" would be amazing; but getting
customers to get used to this in a regular basis will be really though.
3) Anyway, beyond what a final product could be, my
suggestion is to start in a niche within the airport... for example, stating
with the guys that only fly business class, in a certain airline, in certain
terminal, of a specific airport in one city. This could help to test it out,
because I think that this won't be for everyone in the short term.
Critique 4: baggage repacking
I can see the value of the concept and what it is
trying to solve. Packing and weighting is a great combo.
The problem is identified, but maybe the solution is
not the proper one in it's current state.
1) I think the location of the installment should be
different, since the airport is a place where people most of the time are really
busy, going from one place to another.
2) i think it could be dangerous and easy
to break, especially if kids are running around; so this also goes back to
point one: location, location.
3) privacy issues should be address, like
a screen. I wouldn't go as far as having cubicles, but something where only you
can have visual access of what's being doing.
4) How fast it will be? As mentioned
before, people usually is on a rush and avoiding another queue (there are a lot
in an airport in checking in, boarding and security check already), is a key
aspect of the UX.
Clare Richmond 41216345
Critique 1: Digital
Ticket
First off, I really like this idea. I
think that having an interactive ticket to provide people with extra
information is an excellent idea. I like that it can be queried for food
options or have a map and provide more information than a regular ticket.
I think that people who are not familiar
with technology would have trouble with only one button. Knowing that a tap
achieves one thing and holding it done does another would not be intuitive to
people who don't already know the product. You could have a user manual printed
on the back or maybe a dedicated help/instructions button.
I am concerned about people feeling like
they are going crazy if they check their ticket and it tells them to go to one
gate and then it updates with a new gate so when they check it again it's not
saying the same thing. To avoid this you could include some way to indicate
that the update has occurred. Could you also include some sort of alert
noise/vibration so people know to check their ticket for these updates?
Critique 2: Interactive
Wayfinder
In my first week of uni I would get lost,
pull out my map, put it away before walking twenty meters and pulling it out
again. I think people would want to have some way of rechecking the maps -
particularly in a space they've never been before - without having to find
another Interactive Wayfinder. Would it be possible to print out a map from? Or
maybe include coloured lines (include shapes for visually impaired people)
around the airport, so you can let people know to follow the blue line to get
to their boarding gate, for example.
Alternatively, the Interactive Wayfinder
could connect to an app, the Wayfinder being a wifi point where you can load
the map and instructions to your smartphone device.
With including time information for
passengers.... I'm just considering if a person comes in and finds they have an
hour to spare before having to go to security/etc. and so they wander off to
shop or something. What happens if Security gets slowed down for some reason
(maybe many people trigger the metal detectors?), how would the person be
alerted to the fact that it's going to take longer to get through security now?
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